Cancellation & Refund Policy

This policy explains how cancellations, rescheduling and refunds are handled for vehicle transportation booked with Axis Car Carrier.

Enquiries

A quotation request submitted through this website is not a booking. There is no charge for an enquiry and nothing to cancel until a movement is confirmed with our team.

Cancelling a confirmed booking

To cancel, inform us by phone or WhatsApp on +91 9286157378 as early as possible and quote your booking details. Cancellations are processed only after we acknowledge them directly.

• Cancelled well before the scheduled pickup, with no carrier movement arranged: any advance paid is refundable after deduction of documented costs already incurred.
• Cancelled after carrier space has been blocked or a vehicle has been dispatched for pickup: the arrangement and movement costs already incurred are deductible.
• Cancelled after the vehicle has been loaded or the movement has started: charges for the work completed apply, and any unloading or return movement is chargeable.

Rescheduling

Rescheduling is usually possible when requested before pickup, subject to carrier availability on the new date. There is no separate rescheduling charge where the carrier plan can be adjusted; where it cannot, the movement is re-quoted.

Cancellation by us

If we are unable to carry out a confirmed movement, we will inform you and refund any amount paid for that movement in full.

Refund processing

Approved refunds are made to the original payment method or bank account used, usually within 7 to 10 working days of approval.

Contact

For any cancellation or refund question, contact Axis Car Carrier on +91 9286157378.